Support

Your succes guaranteed

Dedicated support is the key to continous service. Start²Learn dedicates a lot of attention to this, and besides this, each customer can opt for a custom support plan.

Start²Learn is dedicated to help you satisfy your end user and maximize the advantages of your Start²Learn subscription.

To support your business needs, we offer different support plans that contain expert-level customer support, advanced web tools, best practices, etc, to fulfill your needs.

Support & SLA

	Standard	Enterprise	Premium
Online documentatie and forums e-mail of ticket support 1 office day 4 hours Priority Telephone support Office hours Office hours for routine questions; 24/7 for emergencies Office hours for routine questions; 24/7 for emergencies Failover Automatic failover to backup server Automatic failover naar een backup datacenter Automatic failover to a backup datacenter Hardware fails Replacement within 5 working days Replacement within 5 working days< Replacement within 2 working days< *SLA Based on Amazon Web Services Start²Learn guaranteed response times Full Start²Learn SLA .

*Standard en Enterprise customers can upgrade to Start²Learn Premium Support, contact your representative for additional information